Privacy Policy

Point Carpet | Privacy Policy

Effective Date: July 2026

At Point Carpet, we respect your privacy and are committed to protecting your personal data. This policy outlines how we collect, use, and safeguard your information when you visit our website or make a purchase.

1. Information We Collect

We collect information to provide the best possible service to you:

Personal Identity: Name, shipping address, and billing address.

Contact Details: Email address and phone number.

Payment Information: Payment details (processed securely via our third-party payment gateways; we do not store your full credit card information).

Technical Data: IP address, browser type, and cookies to improve your browsing experience.

2. How We Use Your Information

We use your data for the following purposes:

Order Fulfillment: To process transactions, ship your carpets, and send order updates.

Customer Support: To respond to your inquiries or handle returns and exchanges.

Marketing (Optional): To send you updates about new collections, offers, and promotions (only if you opt in).

Website Improvement: To analyze how customers interact with our store and improve usability.

3. Sharing Your Data

We never sell your personal information. We only share data with trusted third parties necessary for our operations:

Shipping Partners: To deliver your orders.

Payment Processors: To securely process your transactions.

Analytics Providers: To help us understand website traffic and customer behavior.

4. Data Security

We implement industry-standard security measures, including SSL encryption, to protect your personal information during checkout. While no method of transmission over the internet is completely secure, we strive to use commercially acceptable means to protect your data.

5. Your Rights

You have the right to:

Access the personal data we hold about you.

Request correction of inaccurate or incomplete information.

Request deletion of your data, subject to legal obligations.

Opt out of marketing communications at any time through the unsubscribe link included in our emails.

6. Cookies

Our website uses cookies to remember your preferences and improve your shopping experience. You may disable cookies through your browser settings; however, some website features may not function properly as a result.

7. Contact Us

If you have any questions regarding this Privacy Policy, please contact us:

Email: info@pointcarpet.com

Phone: [01023007342]